Remote Computer Support Midland WA

Computer problems solved without leaving home. We connect securely to your PC and fix the issue while you watch — quick, convenient, and transparent.

08 9250 4554 Remote Support Portal

Remote computer support session — illustrative photo

Many computer problems don't require a physical visit — they can be resolved completely via a secure remote connection. Remote support is convenient, fast, and cost-effective. You stay home, we connect to your PC over the internet (with your permission), and fix the issue while you watch everything we do on screen.

PC Madness uses trusted, secure remote desktop software for all remote support sessions. We never initiate a connection without your permission, and you can terminate the session at any time. You can watch every action we take on your screen in real time.

Remote support is ideal for software issues, email configuration, printer problems, settings and account setup, and many other issues that don't require physical access to hardware.

What We Can Fix Remotely

Software errors and application crashes
Email setup and configuration (Outlook, Gmail, IMAP/POP3)
Printer and scanner configuration
Password resets and account access issues
Browser problems — slowness, toolbars, homepage changes
Windows settings and updates
Antivirus installation and configuration
Cloud storage setup (OneDrive, Google Drive, Dropbox)
Microsoft 365 setup and configuration
Removing unwanted software and pop-ups
General computer slowness (software-related)

What Remote Support Can't Fix

Remote support is limited to software issues. Hardware problems — broken screens, failed drives, physical repairs — require bringing the device to our Midland workshop. We'll tell you upfront if remote support isn't the right approach for your issue.

Is It Safe?

Yes. We use industry-standard encrypted remote desktop software. You initiate the connection by providing us with a session code — we can't connect without your permission. You can see everything we do, and you can end the session with one click at any time.

We will never ask for payment through unusual channels, ask for your banking passwords, or request access outside a support session. If you've received a call from someone claiming to be us and asking for remote access — hang up and call our main number to verify.

How It Works

Call or book

Connect

We guide you through downloading a small, temporary remote access program. You get a session code to give us.

Fix

We connect, you watch, we resolve the issue. Most remote sessions take 30–60 minutes.

Payment

Taken over the phone at the end of the session.

FAQ

You download a small program that creates a temporary, encrypted session. You provide us with the session code — we can only connect during that session and only with your active permission.

We see whatever is visible on your screen. We will never ask you to type passwords in front of us unless you initiate it for account recovery. You should keep sensitive information minimised during the session.

Remote support requires a basic broadband connection. Even a relatively slow connection is usually fine for remote support. We'll let you know if connectivity is causing issues.

We'll tell you clearly and recommend bringing the device in for in-workshop repair. You only pay if we resolve the issue or we agree otherwise upfront.

We provide remote support for Windows 10, Windows 11, and macOS. For mobile devices (Android/iOS), we can walk you through steps verbally — full remote access to phones and tablets requires a different approach which we can discuss.

Yes, when done with a reputable local business. We use secure, industry-standard remote access software, you can see everything we do on your screen, and you can disconnect at any time. Access ends when the session ends.

Software issues, virus removal, email setup, printer problems, Windows settings, slow performance caused by software, and browser issues. Hardware faults need to come in to the workshop.

You call us on 08 9250 4554. We guide you through downloading a small remote access app, we connect and fix the issue while you watch, then the connection closes. There's no ongoing access — it's a one-time session.

Happy Customers

What Our Clients Say

4.7 out of 5 from 134 Google reviews

"PCmadness in Midland WA are the best. Their technician Chris was a delight. He was very knowledgeable, very polite and able to explain things in a way that we.....older folk......could understand without making us feel like idiots. Pricing was more than reasonable and their service was very prompt. I would highly recommend PCmadness to everyone."

"It was the last day of financial year ,myvgranddon birthday was the next day, Chris prioritised my request to set up the new laptop i had purchased for my grandson..friendly,fast and efficient service ,,cheers PC madness"